CREATE YOUR BOOKING REQUEST
How to book a chauffeur?
Booking a chauffeur with CHOFFER Finder is quick and easy! Simply fill out the booking form below, and our system will instantly calculate the price based on your chosen service and vehicle. If you’re happy with the rate, submit your booking, and within minutes, a chauffeur will confirm. That’s it!
Please Note: As a newly launched company, we are currently operating exclusively in Spain, with exciting plans to expand to other countries in the near future. Also, to ensure efficiency and high-quality service, we are currently offering only airport transfers. Our hourly hire and point-to-point services will be introduced soon. Stay tuned!
What happens after I submit my booking request?
Once you submit your booking request, it will be published on our platform and chauffeurs in the area will be notified. A chauffeur will then accept your booking, and you’ll receive a confirmation email with their details. In most cases, chauffeurs respond within minutes.
Please Note: Our network consists of independent chauffeurs. We earn a commission for each booking we send to them.
Do I have to pay in advance?
This depends on the provider. Some chauffeurs require advance payment, while others accept cash upon arrival. If advance payment is needed, we’ll send you the provider’s payment link. For cash payments, you can pay the chauffeur directly upon reaching your destination. It’s a good idea to have cash on hand, as most providers don’t carry a payment terminal.
Is tipping mandatory?
No, tipping is entirely up to you.
Can I cancel my booking?
Yes, you can cancel your booking. However, some providers may charge a cancellation fee while others don’t. Be sure to review your assigned provider’s cancellation policy, which will be included as a link in the confirmation email.
BOOKING REQUEST FORM
GENERAL TERMS AND CONDITIONS
By booking a chauffeur service through our platform, you agree to the following general terms and conditions. Please note that individual chauffeurs may have specific terms and conditions listed on their profile page.
1. Scope of Service
CHOFFER Finder connects customers with professional chauffeurs for transportation services. We facilitate the booking process and provide a platform for communication between customers and chauffeurs.
2. Booking Confirmation
- Your booking is confirmed once you receive a confirmation email containing the transfer details.
- Please review all details in the confirmation email to ensure accuracy.
3. Cancellation Policy
- Free Cancellation: You can cancel your booking free of charge up to 24 hours prior to the scheduled transfer time.
- Cancellations Within 24 Hours: For cancellations made less than 24 hours before the transfer, the cancellation policy of the individual chauffeur will apply. Please review their terms on their profile page.
4. Wait Time Policy
- Inbound Airport Transfers: Customers will not be charged for delays caused by flight schedules, as chauffeurs actively track flight statuses. Chauffeurs provide a free wait time of 1 hour from the actual landing time of your flight. After this period, a charge of 20€ for every 30 minutes of waiting applies.
- Outbound Transfers: Chauffeurs offer a free wait time of 15 minutes from the scheduled pickup time. After this period, a charge of 20€ for every 30 minutes of waiting applies.
5. Rates and Fees
- All transfer rates are calculated automatically at the time of booking.
- Rates are inclusive of Meet & Greet service, taxes, and parking fees unless otherwise specified by the chauffeur.
6. Customer Responsibilities
- Ensure all pickup and drop-off details are accurate at the time of booking.
- For airport pickups, provide your flight details so chauffeurs can monitor your flight status.
- Contact the chauffeur promptly if there are any unexpected delays or changes to your travel plans.
7. Chauffeur Responsibilities
- Chauffeurs are responsible for providing a professional and timely service.
- They will communicate with you if there are any unexpected issues or delays.
8. Liability Disclaimer
CHOFFER Finder acts solely as a platform and is not responsible for:
- Delays, cancellations, or issues arising from the service provided by individual chauffeurs.
- Miscommunication or disputes between customers and chauffeurs.
9. Chauffeur-Specific Terms
These general conditions apply to all transfers. However, individual chauffeurs may have additional terms and conditions, which can be found on their profile page. Please review these before confirming your booking.
For any questions or concerns, please contact our customer support team. Thank you for choosing CHOFFER Finder!
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