FREQUENTLY ASKED QUESTIONS
1. What is CHOFFER Finder?
CHOFFER Finder is a platform that connects customers with professional chauffeurs for airport transfers, city rides, and other transportation needs. Customers can book online and pay either in cash or online.
2. How do I book a ride on CHOFFER Finder?
You can book a ride by following these steps:
- Visit the CHOFFER Finder website.
- Enter your pickup location, destination, date, and time.
- Select a vehicle type that suits your needs.
- Confirm your booking and choose your payment method.
3. Can I make changes to my booking?
Yes, you can modify your booking details such as the date, time, or location by logging into your account. If your changes are last-minute, please contact customer support for assistance.
4. Is there a free meet-and-greet service?
Yes! Our chauffeurs provide a free meet-and-greet service for airport pickups. They will wait for you at the arrivals area with a sign displaying your name.
5. How much does a CHOFFER Finder ride cost?
The cost depends on factors such as distance, vehicle type, and additional services. You will receive a price estimate before confirming your booking.
6. What payment methods are accepted?
You can pay online through the platform using a credit/debit card or choose the option to pay in cash directly to the chauffeur.
7. How will I know my booking is confirmed?
Once your booking is completed, you’ll receive a confirmation email with the ride details and chauffeur information.
8. Are the chauffeurs vetted?
Yes, all chauffeurs on CHOFFER Finder are professionally trained and background-checked to ensure safety and quality service.
9. Can I cancel my booking?
Yes, you can cancel your booking through your account. Please refer to the cancellation policy for any applicable charges.
10. What happens if my flight is delayed?
Our chauffeurs monitor flight statuses and adjust their schedule accordingly. You don’t need to worry about additional charges for flight delays.
11. Can I book a ride for someone else?
Yes, you can book a ride for another person. Just provide their name and contact details when making the reservation.
12. Is tipping the chauffeur mandatory?
Tipping is optional and at your discretion. If you’re satisfied with the service, you can tip the chauffeur directly.
13. What types of vehicles are available?
CHOFFER Finder offers a variety of vehicle types, including sedans, SUVs, and luxury cars. The options depend on the location and your requirements.
14. What if I need assistance during my trip?
You can contact our 24/7 customer support team for any issues or questions during your trip.
15. How can I contact customer support?
You can reach us through:
- Email: info@chofferfinder.com
- Phone: +34 644 73 63 17
- Live chat on WhatsApp
If you have other questions or need further assistance, feel free to contact us!
1. What is CHOFFER Finder?
CHOFFER Finder is a platform that connects professional chauffeurs with customers seeking reliable transportation services, such as airport transfers, city rides, and more.
2. How can I join CHOFFER Finder as a chauffeur?
To join CHOFFER Finder:
- Visit the Chauffeur Sign-Up page on our website.
- Complete the registration form and upload the required documents.
- Wait for approval after your profile is reviewed.
3. What documents do I need to provide?
You’ll need the following:
- A valid driver’s license.
- Proof of vehicle insurance.
- Vehicle registration details.
- A clean criminal background check (if required).
- Any applicable chauffeur licenses or certifications.
4. Is there a fee to join CHOFFER Finder?
There is no upfront fee to join the platform. However, CHOFFER Finder charges a small commission for each completed booking. Details about the commission rate will be shared during the onboarding process.
5. How do I accept bookings?
Once registered, you’ll gain access to the CHOFFER Finder dashboard or app. From there:
- View available bookings.
- Accept rides that match your availability and preferences.
- Communicate with customers if necessary through the platform.
6. Can I set my own availability?
Yes, you can set your working hours and availability on your profile. Customers will only see your services when you are marked as available.
7. How will I get paid?
Payments are processed as follows:
- Online Payments: Directly deposited into your account.
- Cash Payments: Collected directly from the customer.
Payout schedules for online payments will be shared during onboarding.
8. Can I cancel a booking?
Yes, but cancellations should be avoided unless absolutely necessary. Excessive cancellations may affect your rating and standing on the platform.
9. Do I need to provide a meet-and-greet service?
Yes, for airport pickups, chauffeurs are required to offer a free meet-and-greet service. This involves waiting at the arrivals area with a sign displaying the customer’s name.
10. Do I need to track flight statuses?
Yes, chauffeurs should monitor flight arrival times for airport pickups to adjust schedules if there are delays.
11. What type of vehicle do I need?
Vehicles must meet the following requirements:
- Be in excellent condition and well-maintained.
- Pass any local safety and regulatory checks.
- Fall into one of these categories: standard sedan, luxury vehicle, or SUV.
Specific vehicle requirements may vary depending on the region.
12. How do ratings work?
Customers can rate their experience after a trip. High ratings improve your visibility on the platform, while consistently low ratings may lead to account review or suspension.
13. What happens if a customer doesn’t show up?
For no-shows:
- Wait for the specified grace period (e.g., 15 minutes for standard bookings).
- If the customer doesn’t arrive, mark the ride as a no-show in the system.
- Cancellation policies may ensure you receive partial compensation.
14. What support is available for chauffeurs?
CHOFFER Finder provides 24/7 support. You can contact us for issues such as:
- Technical problems with the platform.
- Disputes with customers.
- Assistance with booking management.
15. Can I offer additional services?
Yes, you can offer services like luggage assistance, child seats, or in-car amenities. Ensure these are communicated to the customer during or after booking.
16. How do I update my profile or vehicle information?
Log into your dashboard and navigate to the Profile or Vehicle Details section to make updates.
17. Are there penalties for late arrivals?
Timeliness is essential. Frequent late arrivals may impact your ratings and ability to receive bookings. If unavoidable delays occur, notify the customer through the platform immediately.
18. How can I contact support?
You can reach us via:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Live chat: Available on the website or app.
19. Can I work with CHOFFER Finder part-time?
Yes, you can work part-time and set your availability based on your schedule.
For any other questions, feel free to contact us! We’re here to help.